The Meeting Matters Team · 2026-10-13
A serious event at work, such as an accident, the sudden death of a colleague, an act of violence or a major restructure, affects more than the people directly involved. How the organisation responds in the first days shapes how people cope afterwards. This guide sets out practical steps for HR and managers. It is general guidance, not a substitute for professional advice.
What Counts as a Critical Incident?
- A serious accident or injury at work
- The sudden death of an employee or a member of their family
- Violence, threats or a security event
- A natural disaster or major emergency affecting staff
- A sudden redundancy programme or closure
The First Few Days
- Look after safety and practical needs first. Make sure people are safe, informed and have somewhere calm to go.
- Communicate clearly and honestly. Share what is known, what is not yet known and when the next update will come. Silence breeds rumour.
- Do not force people to talk. Offer support and let people choose how and when to use it.
- Allow flexibility. Some people will want to keep working; others will need time. Adjust deadlines where you can.
- Bring in qualified support. A psychologist can meet individuals and the wider team, help managers, and advise on what to watch for.
What to Watch For
Many people feel shaken, tired, anxious or low for a short time after a serious event, and most recover with support. Persistent sleep problems, intense distress, withdrawal, or difficulty functioning that continues over weeks are signs that someone should speak to a psychologist.
Supporting Managers
Managers are often expected to hold the team together while dealing with their own reaction. Give them a confidential place to talk, simple guidance on how to speak to staff and permission to ask for help.
Plan Before You Need It
Decide in advance who leads the response, how you will communicate and which provider will support you. An Employee Assistance Program that includes critical-incident support means help is already agreed when it is needed. See also our practical guide to workplace mental health.
Talk to Us About an EAP
Meeting Matters Global, the corporate arm of The Meeting Matters, designs Employee Assistance Programs for organisations in Pakistan, led by Mr. Naushad Anjum (CEO) and Mr. Faisal Mumtaz Rao (COO). We are introducing our EAP in Karachi and also serve organisations in Lahore and Islamabad. Message us on WhatsApp (+92 333 3450786) or email info@themeetingmatters.com for a short needs conversation and a written proposal. There is no obligation.