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Quality Management Systems

A Quality Management System (QMS) is a means of ensuring that an organization is meeting requirements and continuously improving its processes.

In the Aviation Industry, a quality system comprises of the set of policies, processes and procedures required for the planning and execution of safe and efficient air operations. The system integrates the various internal processes and enables the organization to identify and measure, control and improve the effectiveness and safety of its activities.

The quality management system shall:

  • Define the quality policy in such a way as to meet the needs of different users as closely as possible.
  • Set up a quality assurance program that contains procedures designed to verify that all operations are being conducted in accordance with applicable requirements, standards and procedures.
  • Provide evidence of the functioning of the quality system by means of manuals and monitoring documents.
  • Appoint management representatives to monitor compliance with, and adequacy of, procedures to ensure safe and efficient operational practices.
  • Perform reviews of the quality system in place and take remedial actions, as appropriate.

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