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Crew Resource Management (CRM) Training

CRM - Crew Resource Management - is the effective use of all available resources for flight crew personnel to assure a safe and efficient operation, reducing error, avoiding stress and increasing efficiency.

CRM encompasses a wide range of knowledge, skills and attitudes including communications, loss of situational awareness, problem solving, decision making, and teamwork; together with the entire attendant sub-disciplines which each of these areas entails.

CRM is, therefore, concerned not so much with the technical knowledge and skills required to fly and operate an aircraft but rather with the cognitive and interpersonal skills needed to manage the flight within an organized aviation system. In this context:

  • Cognitive Skills are defined as the mental processes used for gaining and maintaining situational awareness, for solving problems and for taking decisions. It is intended to foster a less authoritarian cockpit culture, where co-pilots are encouraged to question captains if they observed them making mistakes.
  • Interpersonal Skills are regarded as communications and a range of behavioral activities associated with teamwork. For example, inadequate communications between crew members and other parties could lead to a loss of situational awareness, a breakdown in teamwork in the aircraft, and, ultimately, to a wrong decision or series of decisions which result in a serious incident or a fatal accident.

In aviation, as in other walks of life, these skill areas often overlap with each other, and they also overlap with the required technical skills.

Furthermore, they are not confined to multi-crew aircraft, but also relate to single pilot operations, which invariably need to interface with other aircraft and with various ground support agencies in order to complete their missions successfully.

If you need to arrange CRM trainings, we have foreign qualified (certified) trainer available at Meeting Matters Centre for Psychological & Training Services. For further details please contact:

Telephone: 0321 5040002, 051- 2609277 

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